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Terms & Conditions

A Legal Disclaimer

Welcome to Luxa (“Company”, “we”, “our”, “us”).
By accessing or using the Luxa website, app, or trade-in program (“Services”), you agree to the following Terms & Conditions.

If you do not agree, you must not use Luxa.

1. GENERAL CONDITIONS

  1. You must be at least 18 years old to make purchases or participate in the trade-in program.

  2. Luxa may update product details, prices, and features at any time without notice.

  3. Luxa reserves full rights to refuse service, cancel orders, block accounts, or decline trade-in items for any reason, including suspected misuse or fraud.

  4. All communication done through email, SMS, or WhatsApp from Luxa is considered official.

2. PRODUCT INFORMATION & PRICING

  1. Product images are for representation only. Actual product may vary slightly in color, texture, finishing, or natural material variation.

  2. Pricing, availability, and specifications may change without prior notice.

  3. Luxa is not liable for:

    • Typographical errors

    • System glitches

    • Incorrect pricing or product information due to technical issues

  4. If a pricing error occurs, Luxa can cancel the order even after payment. The amount will be refunded.

3. ORDERS, PAYMENTS & CANCELLATIONS

  1. Orders will be processed only after successful payment confirmation.

  2. Order cancellation is not guaranteed and is subject to Luxa’s approval.

  3. Made-to-order, customised, or specially requested items cannot be cancelled or refunded.

  4. Any attempt to claim fraudulent chargebacks may lead to legal action.

  5. Bulk orders may require additional documents or verification from the customer.

4. SHIPPING, DELIVERY & INSPECTION

  1. Delivery timelines are estimates and may vary due to operational or external factors.

  2. Luxa is not responsible for delays caused by third-party logistics partners.

  3. Customers must inspect products at the time of delivery.

  4. If the product arrives damaged, it must be reported immediately during delivery with clear photos and videos.

  5. After delivery confirmation, Luxa is not responsible for:

    • Breakage

    • Damage caused by customer handling

    • Improper installation done by any third party

  6. Re-delivery due to customer unavailability may include extra charges.

5. RETURNS, REFUNDS & WARRANTY

  1. Returns are only accepted if:

    • The product is damaged during delivery and reported at delivery time, or

    • A wrong product is delivered

  2. Slight differences in shade, finishing, fabric texture, or natural materials are not considered defects.

  3. Products once opened, installed, used, or assembled cannot be returned.

  4. Refunds (if applicable) will be processed only after internal verification.

  5. Warranty terms vary by product and manufacturer; Luxa follows only official manufacturer warranties.

6. TRADE-IN PROGRAM TERMS

By participating in Luxa Trade-In Program, you agree to the following:

6.1 Eligibility

  1. Trade-in value is determined solely by Luxa’s inspection team.

  2. Trade-in is only valid for products purchased from Luxa (if applicable) or approved items under Luxa’s conditions.

  3. Trade-in cards are issued at Luxa’s discretion.

6.2 Trade-In Value & Verification

  1. Evaluation will be based on the product’s:

    • Age

    • Condition

    • Functionality

    • Structural stability

    • Market value

  2. Luxa has full authority to reject any trade-in item without explanation.

6.3 Trade-In Card Terms

  1. Trade-in card is non-transferable and cannot be converted to cash.

  2. Trade-in card value and validity period are determined solely by Luxa.

  3. Trade-in can only be applied to new purchases as per Luxa’s policy.

  4. Final trade-in value may change after physical inspection at the time of exchange.

6.4 No Liability

Luxa is not responsible for:

  • Loss of customer data stored on the product

  • Missing accessories or parts

  • Issues discovered after acceptance due to hidden faults or misrepresentation

Luxa may cancel a trade-in if fraud or tampering is suspected.

7. LIABILITY LIMITATIONS

To the maximum extent permitted by law:

  1. Luxa is not responsible for:

    • Monetary losses

    • Business losses

    • Emotional/mental stress

    • Delays caused by external or logistical issues

    • Damages caused due to improper usage after delivery

  2. Luxa’s total liability is limited to the amount paid for the specific product or service.

8. INDEMNITY

You agree to indemnify Luxa from any claims, damages, or legal expenses arising from:

  • Misuse of Luxa’s platform

  • False claims

  • Fraud

  • Violation of these terms

  • Providing incorrect information during trade-in

9. FORCE MAJEURE

Luxa is not liable for delays or failure of service due to events beyond its control, including natural disasters, strikes, pandemics, transportation restrictions, or government regulations.

10. GOVERNING LAW

All disputes fall under Indian law.
Jurisdiction: [Insert City]

11. AMENDMENTS

Luxa may modify these Terms at any time. Continued use of the platform indicates your acceptance of the updated Terms.

12. CONTACT

For support:
📩 support@luxa.global
📞 +91-9041695549

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