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Privacy Policy

A Legal Disclaimer

Luxa (“Company”, “we”, “our”, “us”) is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our website, app, or trade-in services.

By accessing Luxa, you agree to this Privacy Policy.

1. INFORMATION WE COLLECT

1.1 Personal Information

We may collect:

  • Name

  • Phone number

  • Email address

  • Billing and shipping address

  • Payment details (handled securely by third-party gateways)

  • Government ID (only if required for verification)

1.2 Device & Technical Information

  • IP address

  • Browser type

  • Device type

  • Operating system

  • App usage patterns

  • Location (only if permitted by you)

1.3 Order Information

  • Products viewed and browsed

  • Items added to cart

  • Purchase history

  • Delivery details

  • Complaints, service requests, and communication logs

1.4 Trade-In Information

  • Customer details

  • Photos/videos of the product

  • Condition reports

  • Serial or model numbers

  • Evaluation & inspection records

Data is collected strictly to ensure secure and smooth transactions.

2. HOW WE USE YOUR INFORMATION

Your information helps us to:

  1. Process, confirm, and deliver orders

  2. Provide updates, notifications, and customer support

  3. Verify identity for trade-in or high-value purchases

  4. Improve our app, website, and overall services

  5. Customize product recommendations

  6. Prevent fraud, abuse, and order disputes

  7. Maintain secure operational records

We never sell your personal information.

3. SHARING YOUR INFORMATION

Luxa may share information only with trusted entities:

3.1 Service Partners

  • Delivery/courier partners

  • Payment processors

  • Customer support tools

  • Verification and evaluation partners (for trade-in)

3.2 Legal Obligations

We may share information with:

  • Government bodies

  • Courts

  • Law enforcement

when legally required or for fraud investigation.

3.3 Internal Authorized Teams

Operational teams within Luxa may access relevant data for order processing, trade-in evaluation, or customer support.

We do not sell, rent, or trade your data.

4. COOKIES & TRACKERS

Luxa uses:

  • Cookies

  • Analytics tools

  • Tracking pixels

These help improve the platform, personalize your experience, and analyze usage trends.

5. DATA SECURITY

We use industry-standard practices including:

  • Encrypted transmissions

  • Secure servers

  • Limited access protocols

  • Regular security audits

Despite strong protections, no system is completely immune.
Luxa is not liable for external hacking, third-party breaches, or issues arising from user devices.

6. YOUR RIGHTS

You may request:

  • Access to your personal data

  • Correction of your information

  • Deletion (where legally possible)

  • To opt out of promotional messages

Contact us via the details provided below.

7. CHILDREN’S PRIVACY

Luxa does not knowingly collect data from minors under the age of 18.
If such information is discovered, it will be removed promptly.

8. TRADE-IN PRIVACY TERMS

8.1 Media Submission

Photos and videos uploaded for trade-in evaluation may be stored for verification and fraud prevention.

8.2 Device Identifiers

Serial numbers or model identifiers may be collected only when required.

8.3 Inspection & Valuation

Inspection details are stored as internal documents for accuracy and dispute handling.

8.4 Customer Responsibility

If a trade-in device contains personal data, you must remove it before handing it over.
Luxa is not liable for loss of personal data left in the product.

9. DATA RETENTION

Luxa retains data:

  • As long as your account is active

  • For legal compliance

  • To prevent fraud or misuse

  • For order and trade-in history records

Certain trade-in data may be stored longer for audit or verification.

10. THIRD-PARTY LINKS

Luxa may link to external sites like:

  • Payment gateways

  • Courier tracking pages

  • Brand websites

Luxa is not responsible for their data practices or policies.

11. POLICY UPDATES

Luxa may change this Privacy Policy anytime.
A new “Last Updated” date will be posted whenever changes occur.
Continued usage implies acceptance of the updated policy.

12. CONTACT INFORMATION

For privacy-related concerns, reach out to us at:

📩 contact@luxa.international
📞 +91 90416 95549

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