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Shipping Policy

A Legal Disclaimer

This Shipping Policy applies to all orders placed on the Luxa website and app.
By placing an order, you agree to the terms below.

1. SERVICEABLE LOCATIONS

1.1 Primary Delivery Zones

Luxa currently delivers in the following regions:

  • Himachal Pradesh

  • Tricity (Chandigarh, Mohali, Panchkula)

Orders from these areas are accepted normally as part of our standard delivery network.

1.2 Shipping to Other States (Limited Availability)

We deliver to other Indian states only if the order meets one of the following conditions:

  • High-value order

  • Bulk quantity order

  • Customized large orders

  • Orders approved by Luxa’s logistics team

Luxa reserves full rights to accept or decline shipping outside our primary zones.

If an out-of-state order does not meet our criteria, the order may be cancelled and refunded.

2. SHIPPING CHARGES

2.1 Within Himachal & Tricity

Standard delivery charges may apply depending on:

  • Product size

  • Weight

  • Floor access (if no lift)

  • Installation requirements

Delivery charges will be shown at checkout or communicated before confirmation.

2.2 Outside Primary Zones

Shipping charges for other states are:

  • Calculated separately

  • Based on volume, weight, distance

  • Shared with the customer before processing

Luxa will proceed only after customer approval.

3. DELIVERY TIMELINES

3.1 Standard Delivery

Delivery estimates vary based on product type and location.
Typical delivery window: 5–15 working days, depending on stock and route availability.

3.2 Out-of-State Deliveries

Delivery time may be longer due to:

  • Transport distance

  • Special logistic arrangements

  • Bulk movement scheduling

Luxa will provide estimated timelines once order is approved.

4. DELIVERY PROCESS & CUSTOMER RESPONSIBILITY

Customers must ensure:

  • Correct address

  • Active phone number

  • Availability at the delivery location

If delivery fails due to customer unavailability or incorrect details:

  • Re-delivery charges may apply

  • Luxa is not liable for delays or failed deliveries

5. INSPECTION AT DELIVERY

Customers must:

  • Inspect the product at delivery

  • Report any damage immediately

  • Provide photos/videos if damage exists

Claims raised after delivery completion will not be accepted.

6. RESTRICTED DELIVERY

Luxa may decline delivery in:

  • Remote areas

  • Non-serviceable zones

  • Locations with difficult or unsafe access

  • Areas without proper road transport

If delivery is not possible, the order may be cancelled and refunded.

7. INSTALLATION

Installation services are available in:

  • Himachal Pradesh

  • Tricity

For other states, installation may:

  • Not be available

  • Require additional charges

  • Depend on availability of local partners

8. SHIPPING DAMAGES & LIABILITY

Luxa ensures safe packaging and transit.
However, Luxa is not responsible for:

  • Damage caused after delivery

  • Damage due to customer handling

  • Issues during installation by third-party technicians

  • Natural wear and tear

Any damage must be reported at delivery time only.

9. CONTACT INFORMATION

For shipping-related queries:
📩 contact@luxa.international
📞 +91 90416 95549

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